Resilience Services
Strengthen operational resilience with services designed to anticipate, withstand, and recover from cyber, technology, and environmental disruptions in an increasingly uncertain operating environment.
Why Resilience Matters Now
Recent disruptions across Kenya's telecoms, banking, energy and healthcare sectors highlight the growing need for resilience-driven services. As rapid digitalization intersects with high exposure to cyber, infrastructure, and climate-related risks, organizations require resilience capabilities that go beyond standard cybersecurity.
Ensure operational continuity, rapid recovery, and sustained trust amid increasing uncertainty with our tailored resilience solutions.
Safaricom Network Outage (2024)
A nationwide internet outage during protests exposed how muddled crisis communication erodes public trust.
SHA Digital Systems Failure (2026)
A nationwide IT outage on Kenya's Social Health Authority platform disrupted healthcare services across the country.
Equity & KCB Banking Outages (2025)
Simultaneous digital banking failures halted mobile wallet transfers and ATM services, affecting millions of customers.
Kenya National Grid Blackout (2023)
A complete grid collapse highlighted the need for tested business continuity plans and phased recovery protocols.
Insurance Claims Crisis (March 2026)
Over 80% of complaints to Kenya's Insurance Regulatory Authority concern delayed claim settlements, exposing chronic service continuity failures.
COVID-19 Pandemic (2020–2021)
Kenyan businesses scrambled to adopt remote work and digital services, reinforcing that tested BCPs and remote-access systems are critical for continuity.
Resilience Domains
Comprehensive coverage across the entire spectrum of incident readiness, response, and recovery.
Business Continuity Management
- Review and update of existing plans
- Business Impact Analysis
- Process landscape inventory
Disaster Recovery - IT Service Continuity Management
- Identifying critical IT services
- Backup strategies and failover
- DR Planning and Exercising
Major Incident Management
- Classification and escalation
- Stakeholder management
- Technical Response and Recovery
Emergency Response Management
- Physical (facilities) security
- Personnel safety and security
- Roles and chain of command
Crisis Management
- Preparing for disruptive events
- Adaptability in times of uncertainty
- Strategic and tactical decision-making
Engagement Models & Pricing
Our engagement models are structured to align with the unique operational context, scale, and strategic priorities of each organisation we serve.
Value-Aligned Pricing
Our service fees are determined through a structured assessment of your organisation's context, objectives, and the nature of engagement required. Pricing reflects a combination of procedure-specific, impact-driven, and strategy-aligned factors — ensuring that our commercial terms are always proportional to the value delivered.
We do not operate on a fixed-rate schedule. Each engagement is individually scoped to ensure alignment with your business continuity function, organisational size, and resilience maturity.
Pricing is informed by:
Governed by the complexity and maturity of the procedures and standards applied to each engagement.
Assessed based on the criticality and breadth of business processes affected or supported.
Adjusted for regional regulatory requirements, operational context, and geography.
Reflective of your organisation's risk appetite, strategic objectives, and resilience maturity.
Determined by the scale and severity of organisational impact that the engagement addresses.
Scoped according to the timeline, depth, and breadth of work required to deliver outcomes.
Retained Services
Embedded operational coverage and ongoing resilience leadership.
Designed for organisations requiring continuous operational coverage and embedded coordination. Our retained model places an experienced resilience professional within your operating structure — providing governance, regulatory liaison, and crisis leadership on a sustained basis.
- Embedded Resilience Lead / Program Manager
- Major Incident & Crisis Coordinator
- Governance and reporting ownership
- Primary regulator point of contact
- Scalable surge capacity during incidents
Project-Based Advisory
Time-bound delivery of targeted resilience outcomes.
Structured for organisations seeking focused capability uplift, regulatory remediation, or transformation initiatives. Engagements are scoped with clear milestones, deliverables, and measurable outcomes.
- BC & DR plan review, design, and update
- Scenario-based DR testing & exercising
- Resilience maturity assessments
- Framework & governance establishment
- Business Continuity Plan (BCP) review
- Fixed-price or time-and-materials basis
Training & Courses
Professional resilience education for your teams.
Expertly developed resilience and cybersecurity enablement delivered by practitioners with hands-on expertise. Courses are offered virtually or in-person, with certification of participation awarded upon completion.
- Tailored for management, staff & specialists
- Virtual or in-person delivery
- Certificate of participation provided
- Minimum 6 / Maximum 20 participants
- 2 to 3-hour immersive sessions
- Full course portfolio available
All engagement fees are determined following an initial discovery consultation, which allows us to scope requirements accurately and present a commercial proposal aligned with your organisation's specific context. We invite organisations to contact us directly to initiate a confidential discussion.
Ready to Build Resilience?
Whether you need immediate project-based advisory, a retained resilience expert, or team training, our partnership with AIDCM is here to support your organisation's continuity needs.
Headquarters
Nairobi, Kenya
Serving East Africa & the Philippines